PSB Privacy Statement

The Professional Standards Board for the Planning Profession in Canada (PSB) respects your privacy. We also strive to protect the confidentiality of any personal information you may give us. We would like you to know: (a) the circumstances under which we collect information, (b) the kind of information we collect, and (c) how we may use that information.

We will let you know specifically before we collect any of your personal information (details that can identify you as an individual, such as your name or address). We will explain what information is being collected and how it will be used. You have the right to decline to have this information collected or transferred.

We will only collect personal information you choose to provide to us. We do not use techniques that collect personal information about you without your knowledge.

You may provide us with information on-line, in a telephone conversation, or through a completed printed form. The information you provide will be securely stored either on a computer or as part of a hard-copy filing system.

1. On the Internet
We accept registration in the certification process of the Canadian Institute of Planners (CIP), the Ethics & Professionalism on-line course and examination and the Professional examination via the Internet. We collect only such information as is required to: (a) verify your eligibility for the certification process, (b) process your application, registration for the Professional Examination and, in the case of the Ethics & Professionalism on-line course and examination, create a user account for you in our Learning Management System (LMS), (c) ensure that any necessary confirmations or requests for information are sent to you at the address of your choosing and (d) that your payment is processed correctly. We will ask you for your name, mailing address, phone number, e-mail addresses, academic and employment information, and your credit card information. Credit card information provided on-line will be processed over a secure link with our credit card provider.  Your name, mailing address, phone number and e-mail addresses will also be supplied to CIP and the CIP Affiliate in your area so they can enroll you as a member.

As part of the registration process, we will ask you if you would like to receive information about PSB and its activities via e-mail broadcast or generic mail. You are free to opt in or out. If you opt in, we would maintain your contact information in a database for that purpose. This database would not be shared, given, sold or rented to any other party under any circumstances. It would reside on our computer, and may only be accessed by a person authorized by PSB.

Learning Management System:  our Learning Management System (LMS) includes forum functionality.  If this functionality is enabled and you choose to participate in a forum discussion, your identity may be displayed to PSB staff, and the administrator or other users of the LMS.

Social Media:  PSB may establish and maintain social media accounts (Twitter, LinkedIn, etc.) to which you may subscribe.  As these are third-party providers, you are subject to their privacy terms and conditions.  PSB has no control over these third-parties or their privacy policies.  Please ensure you review these policies carefully.  PSB specifically disclaims any responsibility for any use such third-parties may make of your personal information.

2. By phone, facsimile, mail or in person
You may choose to register in the certification process of the Canadian Institute of Planners (CIP), the Ethics & Professionalism on-line course and examination and the Professional examination via mail or facsimile. You will be asked to submit only such information as is required to: (a) verify your eligibility for the certification process, (b) process your application, registration for the Professional Examination and, in the case of the Ethics & Professionalism on-line course and examination, create a user account for you in our learning management system, (c) ensure that any necessary confirmations or request for information are sent to you at the address of your choosing and (d) that your payment is processed correctly. We will ask you for your name, mailing addresses, phone number, e-mail address, academic and employment information, and your credit card information. Your name, mailing address, phone number and e-mail addresses will also be supplied to CIP and the CIP Affiliate in your area so they can enroll you as a member.  

All payments would be processed either through our credit/debit card machine (our accounting department would retain copies only for bank verification/reconciliation) or (for cheques/money orders/cash) deposited directly to bank. Once again, they would be processed securely, and the account information would only be entered into a secure computer or manual database.  No data collected would be sold, rented, or given to third parties.

How We Use Non-Personal Information: PSB's website hosting and associated software system may automatically record some general information about your visit, such as:

  • The Internet domain for your Internet service provider, such as 'company.com' or 'service.ca' and the IP address of the computer accessing the website, such as ‘192.168.0.1’;
  • The type of browser (such as ‘Firefox version x' or 'Internet Explorer version x') you are using;
  • The type of operating system you are using (such as Macintosh, Unix, or Windows);
  • The date and time you visit our site and the web pages that you visit on our site, along with the address of any webpage from which you were referred to us.

We use this information for statistical analysis, to help us make our site more useful to visitors. We may disclose this non-personal information to third parties such as sponsors or clients and/or use it for auditing purposes. This tracking system does not record personal information about individuals or link this information to any personal data collected.

We may use 'cookies' that identify you as a return visitor. A cookie is a piece of data that a website can send to your browser, which may then store it on your hard drive. So, when you come back to visit us again, we can tailor information to suit your individual preferences. The goal is to save you time and provide you with a more meaningful visit and to measure website activity. Cookies do not contain any personally identifying information. Browsers such as Firefox or Internet Explorer allow you to disable cookie collection if you wish; however, this may affect functionality of our website and, thus, your user experience.

Currency of data collected
PSB may contact you requesting updates of data. This will be by regular mail or an e-mail directing you to the appropriate website. We do not use third parties to collect this data on our behalf, and you will never be directed to a third-party website for this purpose. If you receive any communication the authenticity of which is doubtful, please contact PSB immediately.

To ensure that you receive timely communications from us, we ask that you update us as soon as possible on any changes to:

  • Your name
  • Your employer or your employer’s name
  • Your home and/or work addresses
  • Your telephone number(s)
  • Your e-mail addresses

You may, at any time, request a copy of the personal information we have on file for you for the purposes of verifying its accuracy; we will provide this to you within ten (10) business days of receiving your request.